Certinia PSA vs FigJam: Complete Comparison (2026)
An in-depth comparison of Certinia PSA and FigJam to help you choose the right tool for your business.
Last updated: November 2026
Certinia PSA
6.3/10
Salesforce-native professional services automation suite covering estimation, resource management, project delivery, time capture, billing and services financials for services organizations.
FigJam
6.8/10
FigJam is Figma's online whiteboard for team brainstorming, diagramming, workshops and lightweight project planning, sold through Figma seats.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.8/10 |
| Analytics | 8/10 | 2/10 |
| Cost | 3/10 | 8/10 |
| Customization | 7/10 | 7/10 |
| Ease of Use | 4/10 | 9/10 |
| Integration | 8/10 | 6/10 |
| Scalability | 9/10 | 7/10 |
| Security | 8/10 | 7/10 |
| Support | 6/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $3/user/mo Professional (Collab seat) |
| Estimated cost for 10 users | Contact for pricing | Free Starter |
| Features | ||
| Scheduling | Not listed | |
| File sharing | Not listed | |
| Client collaboration | ||
| App integrations | ||
| Gantt charts | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | ||
| Dashboards | Not listed | |
| Collaboration tools | ||
| Reporting | Not listed | |
| Timeline view | Not listed | |
| Whiteboards | Not listed | |
Certinia PSA vs FigJam cost by team size
| Team size | Certinia PSA | FigJam |
|---|---|---|
| 1 user | Contact for pricing | FreeStarter |
| 5 users | Contact for pricing | FreeStarter |
| 10 users | Contact for pricing | FreeStarter |
| 25 users | Contact for pricing | FreeStarter |
| 50 users | Contact for pricing | FreeStarter |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Certinia PSA
- Higher Analytics score (8/10 vs 2/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for consultancies (9/10 vs 7/10)
- Includes Workflow automation, which FigJam lacks
Why choose FigJam
- Has a free plan (Certinia PSA does not)
- Higher Cost score (8/10 vs 3/10)
- Higher Ease of Use score (9/10 vs 4/10)
- Better fit for startups (8/10 vs 2/10)
- Better fit for small business (6/10 vs 3/10)
Pros & Cons
Certinia PSA
Pros
- Runs natively on Salesforce, so project, resource and billing data share the same records as the CRM.
- Resource management can mass-staff up to 1,000 requests and match people by skill, location and availability.
- Covers the whole cycle from quote to cash, including unbilled revenue reporting and portfolio financials.
- Role-based dashboards serve executives, project managers, resource managers and consultants.
- Veda AI agents for estimation, staffing and project summaries are built into the product.
Cons
- Reviewers on G2 and SelectHub report a steep learning curve and say the interface is not very user-friendly.
- There is no public pricing, and implementations are described as long and expensive.
- Custom reporting often requires advanced Salesforce knowledge.
- Users have complained that the Gantt layout makes it hard to see the data columns and the timeline on screen together.
- It depends on Salesforce, which makes it poorly suited to small teams or companies that don't use Salesforce.
FigJam
Pros
- Most teams pick it up quickly, and reviewers on Capterra and G2 (4.6/5) praise how easy it is to learn
- More than 300 templates for retros, standups, kickoffs and Gantt-style plans cut setup time
- External guests can join free for 24 hours without logging in
- The Collab seat costs only $3 to $5 per user per month
- AI can generate diagrams and templates, cluster stickies and summarize sessions into action items
Cons
- It is not a full project management tool: it has no dashboards, reporting, time tracking or workflow automation
- Reviewers report limited export options
- Performance can slow down on large boards
- It has no offline mode
- Seats are tied to Figma licensing, so the overall pricing structure is complex
Not sold on either?
Frequently Asked Questions
FigJam scores higher on our AI Software criteria: 6.8/10 against 6.3/10 for Certinia PSA. The largest gap is in Analytics: 8/10 for Certinia PSA and 2/10 for FigJam.
FigJam has a free plan; Certinia PSA does not list one.
FigJam is the better fit for startups: we rate it 8/10 for them, against 2/10 for Certinia PSA.
Certinia PSA has Workflow automation, which FigJam lacks.
