Axelor CRM vs Odoo CRM: Complete Comparison (2026)
An in-depth comparison of Axelor CRM and Odoo CRM to help you choose the right tool for your business.
Last updated: November 2026
Axelor CRM
6.2/10
Open-source CRM module within the Axelor business suite, covering leads, opportunities, marketing campaigns and helpdesk for SMEs and mid-sized companies.
Odoo CRM
7.1/10
Odoo CRM is a pipeline and lead management app in the Odoo business suite, for small and mid-sized companies that want sales tied to quoting, invoicing and marketing.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.2/10 | 7.1/10 |
| Customization | 8/10 | 9/10 |
| Analytics | 5/10 | 6/10 |
| Integration | 6/10 | 8/10 |
| Support | 6/10 | 5/10 |
| Ease of Use | 5/10 | 5/10 |
| Security | 6/10 | 7/10 |
| Cost | 6/10 | 8/10 |
| Scalability | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €350/mo Pro | €31/user/mo Standard |
| Estimated cost for 10 users | Free Community (open source) | Free One App Free |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Mobile Access | Not listed | |
| Sales Automation | Not listed | |
Axelor CRM vs Odoo CRM cost by team size
Axelor CRM and Odoo CRM cost the same at every team size we checked.
| Team size | Axelor CRM | Odoo CRM |
|---|---|---|
| 1 user | FreeCommunity (open source) | FreeOne App Free |
| 5 users | FreeCommunity (open source) | FreeOne App Free |
| 10 users | FreeCommunity (open source) | FreeOne App Free |
| 25 users | FreeCommunity (open source) | FreeOne App Free |
| 50 users | FreeCommunity (open source) | FreeOne App Free |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Axelor CRM
- Higher Support score (6/10 vs 5/10)
- Better fit for customer support teams (6/10 vs 4/10)
Why choose Odoo CRM
- Higher Integration score (8/10 vs 6/10)
- Higher Cost score (8/10 vs 6/10)
- Better fit for startups (7/10 vs 4/10)
- Better fit for small business (8/10 vs 6/10)
Pros & Cons
Axelor CRM
Pros
- The CRM shares one database with Axelor's ERP modules, so sales, invoicing and stock data stay connected.
- A free open-source community edition lets teams evaluate or self-host the software without license fees.
- A helpdesk with SLAs and a customer portal is included alongside sales and marketing tools.
- Low-code Studio customization lets administrators adapt screens and processes to their industry.
- Software Finder reviewers rate ease of use, value and support at 9 out of 10.
Cons
- Paid plans have user minimums of 10 for Pro and 20 for Enterprise.
- Hosting, integration and custom development are quoted separately from the license price.
- Reviewers report thin documentation for some modules and a learning curve.
- Frequent updates require ongoing patching effort.
- The CRM pages do not describe a built-in calling feature or a dedicated reporting module, and advanced BI is limited to Enterprise.
Odoo CRM
Pros
- The free One App plan allows unlimited users on a single app such as CRM.
- Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
- The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
- Studio, the open-source code base and on-premise hosting allow deep customization.
- Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.
Cons
- Reviewers say the interface overwhelms new users and that initial setup takes time.
- Studio, the API and multi-company require the more expensive Custom plan.
- Support quality and documentation draw mixed reviews, and some users call the docs outdated.
- Some users report performance issues with large datasets.
- SMS, lead generation and enrichment credits, and partner implementation are billed separately.
Not sold on either?
Frequently Asked Questions
Odoo CRM scores higher on our CRM criteria: 7.1/10 against 6.2/10 for Axelor CRM. The largest gap is in Cost: 6/10 for Axelor CRM and 8/10 for Odoo CRM.
Both are free for 10 users.
Yes, both Axelor CRM and Odoo CRM have a free plan.
Odoo CRM is the better fit for startups: we rate it 7/10 for them, against 4/10 for Axelor CRM.
