Axelor CRM vs Frappe CRM: Complete Comparison (2026)
An in-depth comparison of Axelor CRM and Frappe CRM to help you choose the right tool for your business.
Last updated: November 2026
Axelor CRM
6.2/10
Open-source CRM module within the Axelor business suite, covering leads, opportunities, marketing campaigns and helpdesk for SMEs and mid-sized companies.
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
Feature-by-Feature Comparison
| Feature | | F Frappe CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 6.2/10 | 7/10 |
| Customization | 8/10 | 8/10 |
| Analytics | 5/10 | 5/10 |
| Integration | 6/10 | 6/10 |
| Support | 6/10 | 5/10 |
| Ease of Use | 5/10 | 7/10 |
| Security | 6/10 | 6/10 |
| Cost | 6/10 | 10/10 |
| Scalability | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €350/mo Pro | $5/mo Frappe Cloud Sites |
| Estimated cost for 10 users | Free Community (open source) | Free Self-host |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Sales Automation | Not listed | |
Axelor CRM vs Frappe CRM cost by team size
| Team size | Axelor CRM | Frappe CRM |
|---|---|---|
| 1 user | FreeCommunity (open source) | FreeSelf-host |
| 5 users | FreeCommunity (open source) | FreeSelf-host |
| 10 users | FreeCommunity (open source) | FreeSelf-host |
| 25 users | FreeCommunity (open source) | FreeSelf-host |
| 50 users | FreeCommunity (open source) | FreeSelf-host |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Axelor CRM
- Higher Support score (6/10 vs 5/10)
- Higher Scalability score (7/10 vs 6/10)
- Better fit for marketing teams (5/10 vs 2/10)
- Better fit for enterprise (6/10 vs 4/10)
FWhy choose Frappe CRM
- Higher Cost score (10/10 vs 6/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for startups (8/10 vs 4/10)
- Better fit for small business (9/10 vs 6/10)
Pros & Cons
Axelor CRM
Pros
- The CRM shares one database with Axelor's ERP modules, so sales, invoicing and stock data stay connected.
- A free open-source community edition lets teams evaluate or self-host the software without license fees.
- A helpdesk with SLAs and a customer portal is included alongside sales and marketing tools.
- Low-code Studio customization lets administrators adapt screens and processes to their industry.
- Software Finder reviewers rate ease of use, value and support at 9 out of 10.
Cons
- Paid plans have user minimums of 10 for Pro and 20 for Enterprise.
- Hosting, integration and custom development are quoted separately from the license price.
- Reviewers report thin documentation for some modules and a learning curve.
- Frequent updates require ongoing patching effort.
- The CRM pages do not describe a built-in calling feature or a dedicated reporting module, and advanced BI is limited to Enterprise.
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 6.2/10 for Axelor CRM. The largest gap is in Cost: 6/10 for Axelor CRM and 10/10 for Frappe CRM.
Yes, both Axelor CRM and Frappe CRM have a free plan.
Frappe CRM is the better fit for startups: we rate it 8/10 for them, against 4/10 for Axelor CRM.
