Autotask PSA vs Mural: Complete Comparison (2026)
An in-depth comparison of Autotask PSA and Mural to help you choose the right tool for your business.
Last updated: November 2026
Autotask PSA
5.8/10
Cloud professional services automation platform from Kaseya (Datto) for managed service providers. It combines ticketing, projects, time tracking, contracts and billing.
Mural
7/10
Mural is a visual collaboration whiteboard for teams that run workshops, brainstorms, agile planning and retrospectives, with facilitation tools and enterprise security controls.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.8/10 | 7/10 |
| Analytics | 7/10 | 4/10 |
| Cost | 3/10 | 6/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 4/10 | 8/10 |
| Integration | 8/10 | 8/10 |
| Scalability | 7/10 | 8/10 |
| Security | 7/10 | 9/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $12/user/mo Team+ |
| Estimated cost for 10 users | Contact for pricing | Free Free |
| Features | ||
| Gantt charts | ||
| Task management | ||
| Time tracking | ||
| App integrations | ||
| Client collaboration | ||
| Collaboration tools | Not listed | |
| Dashboards | Not listed | |
| File sharing | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | Not listed | |
| Reporting | Not listed | |
| Scheduling | Not listed | |
| Whiteboards | Not listed | |
| Workflow automation | Not listed | |
Autotask PSA vs Mural cost by team size
| Team size | Autotask PSA | Mural |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | FreeFree |
| 10 users | Contact for pricing | FreeFree |
| 25 users | Contact for pricing | FreeFree |
| 50 users | Contact for pricing | FreeFree |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Autotask PSA
- Higher Analytics score (7/10 vs 4/10)
- Higher Customization score (7/10 vs 6/10)
- Includes Gantt charts, which Mural lacks
- Includes Task management, which Mural lacks
- Includes Time tracking, which Mural lacks
Why choose Mural
- Has a free plan (Autotask PSA does not)
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (6/10 vs 3/10)
- Better fit for marketing teams (6/10 vs 1/10)
- Better fit for enterprise (9/10 vs 5/10)
Pros & Cons
Autotask PSA
Pros
- Time logged on tickets and project tasks flows into contract billing and invoicing, which reviewers say reduces revenue leakage.
- Tight integration with Datto RMM, IT Glue and the Kaseya IT Complete suite, plus an API with more than 170 listed integrations.
- ITIL-aligned ticketing with SLA tracking and alert-to-ticket automation that cuts duplicate tickets.
- Customizable dashboards and pre-built utilization and profitability reports for MSP managers.
Cons
- Users call the projects module underdeveloped for real project planning, and many add third-party Gantt tools.
- Steep learning curve, click-heavy interface and long, costly implementation.
- No public pricing, and reviewers report seat minimums, multi-year contracts and upselling since the Kaseya acquisition.
- Custom reporting and the automation rules are hard to configure without technical help.
Mural
Pros
- Facilitation features and LUMA frameworks make it strong for running structured workshops.
- Free visitors can view or edit individual murals, so external participants do not need a paid seat.
- Enterprise security includes SOC 2 Type 2, ISO 27001, SCIM, audit logs, data residency and BYOK.
- Broad integrations with Teams, Zoom, Jira, Azure DevOps, Asana and Confluence.
- Reviewers on G2 and Capterra rate it highly for ease of use, with about 4.5 to 4.6 stars.
Cons
- It is not a project or task manager, so there are no Gantt charts, no time tracking and no task assignment.
- Reviewers complain that menus and functions move around often between releases.
- The Free plan caps editable murals at three.
- The Business plan is annual-only, and SSO is not available on cheaper tiers.
- Large boards with many collaborators can feel cluttered.
Not sold on either?
Frequently Asked Questions
Mural scores higher on our Project Management criteria: 7/10 against 5.8/10 for Autotask PSA. The largest gap is in Ease of Use: 4/10 for Autotask PSA and 8/10 for Mural.
Mural has a free plan; Autotask PSA does not list one.
Mural is the better fit for marketing teams: we rate it 6/10 for them, against 1/10 for Autotask PSA.
Autotask PSA has Gantt charts, Task management and Time tracking, which Mural lacks.
