Amazon Web Services (AWS) vs Dust Comparison

Why choose Amazon Web Services (AWS)

• Higher Integration score (10/10 vs 7/10)
• Higher Scalability score (10/10 vs 7/10)
• Better fit for developers (9/10 vs 5/10)
• Better fit for enterprise (10/10 vs 8/10)

Why choose Dust

• Higher Ease of Use score (7/10 vs 4/10)
• Higher Cost score (6/10 vs 5/10)
• Better fit for small business (7/10 vs 5/10)

Amazon Web Services (AWS)

Pros

• The service catalogue is unusually broad, with over 200 services across 38 regions, so most infrastructure needs can be met on one platform.
• EC2 has a 99.99% region-level SLA with credits of up to 100%, and instances unavailable for more than six minutes in an hour are not billed for that hour.
• The free plan gives up to $200 in credits, and more than 30 always-free services let new teams experiment at low cost.
• Support scales from a $29 minimum up to dedicated Enterprise and Unified Operations tiers for mission-critical workloads.
• G2 rates it 4.4 across more than 17,000 reviews, and reviewers praise its scalability and global reach.

Cons

• Reviewers widely cite a steep learning curve across the console and services.
• Usage pricing is complex and can produce unexpected bills unless spend is monitored closely.
• Paid support is billed as a percentage of total AWS spend, so support costs rise with usage.
• A July 2025 billing console bug showed customers estimated charges in the billions, which hurt trust in its cost tooling.

Dust

Pros

• Model-agnostic: more than 20 models from OpenAI, Anthropic, Google, Mistral and DeepSeek, with none locked behind a higher plan.
• Agents inherit permissions from connected sources, which reduces the risk of leaking data.
• SOC 2 Type II and a choice of US or EU data residency, with single-tenant deployment on Enterprise.
• G2 reviewers rate it highly, with 22 reviews averaging 4.9 out of 5, and say non-technical staff can build agents.
• Monthly seats can be cancelled anytime, and seat types can be changed per user.

Cons

• The Business plan is capped at 3 connectors, 5 MCP servers and 5 Spaces.
• Agent answers are only as good as the structure and freshness of the connected data.
• Its native integration catalogue is smaller than Microsoft Copilot's or Glean's, and some G2 reviewers ask for more integrations.
• Credits that run out need admin-approved overage, and unused credits do not roll over.
• Business customers get email support only.