SoundHound AI
6.4/10SoundHound AI provides voice-first conversational AI agents for enterprise contact centers, restaurants, automakers and IT or HR service desks, built on its OASYS platform.
Data last updated November 2026 · Our methodology
Overview
SoundHound AI is a Santa Clara company that builds voice AI and agentic AI for large businesses. Its OASYS (Orchestrated Agent System) platform runs AI agents across contact centers, IT service desks, HR desks, front desks, outbound calling, employee assist, and restaurant phone and drive-thru ordering. Houndify, its long-running voice interface platform, lets device makers and automakers embed voice assistants. Stellantis, for example, has put a SoundHound assistant in about 1.7 million vehicles. The company grew through acquisitions: SYNQ3 for restaurants, Amelia for enterprise conversational AI, Interactions for customer service, and in 2026 LivePerson for digital messaging. LivePerson is also listed separately on this site. SoundHound says agents can run in the cloud or embedded at the edge. Controls include layered guardrails, a dedicated model for detecting and masking personal data, tenant isolation, decision logging, and optional human handoff. It shows ISO and SOC 2 marks. The platform suits large companies in banking, airlines, automotive, healthcare and quick-service restaurants that handle high call volumes. SoundHound publishes no prices. Enterprise deals are custom quotes based on deployment scale, and third-party listings describe Houndify as usage-based. The main drawback is that it is a heavyweight enterprise offering: deployments are complex and usually need vendor services, and smaller teams have no self-serve plan to try.
Our Rating
Who SoundHound AI is best for
Good fit
Custom enterprise deployments for banks, airlines, automakers and healthcare systems are its core business.
Its contact center agents automate voice and, through LivePerson, messaging support.
It lists Mayo Clinic as a customer, and third-party listings report HIPAA-compliant healthcare agents.
It offers IT service desk and IT autonomics agents, which came from Amelia.
Less suited
There is no public pricing or self-serve plan, and deployments are complex.
Pros & Cons
Pros
- Voice agents are built for noisy real-world calls such as drive-thrus. Five Guys reports a 92% completion rate on AI phone orders.
- Agents can run embedded at the edge or in the cloud, which suits in-car and on-device assistants.
- Security controls include a dedicated model for masking personal data, tenant isolation and decision logging, with ISO and SOC 2 marks shown.
- After buying Amelia, Interactions and LivePerson, it covers voice and digital messaging channels from one vendor.
- Gartner named it a Leader in its 2026 Magic Quadrant for Conversational AI Platforms.
Cons
- SoundHound publishes no prices, so every deal is a custom quote.
- Complex deployments often need expert vendor support.
- It is aimed at large enterprises, with no self-serve plan for small teams.
- Several recent acquisitions may mean overlapping platforms while product lines are merged.
- There are few public user reviews. G2 shows 8 reviews for Amelia and Capterra shows 3 for Houndify.
Key Features
SoundHound AI Pricing
Enterprise
- Full platform access
- Dedicated account manager
- Custom quote based on deployment scale
- Custom agent development and integration support
Frequently Asked Questions
No. Enterprise pricing is a custom quote based on deployment scale and features. Third-party listings describe Houndify as usage-based, charged per query or API call.
Capterra lists a free version and free trial for the Houndify developer platform. The enterprise OASYS agents are sold through sales.
Yes. SoundHound offers edge and cloud deployment, and Houndify has long been embedded in vehicles and devices.
Its site shows ISO and AICPA SOC 2 marks. It also describes tenant isolation, full encryption, PII masking and access-controlled logs of agent decisions.
SoundHound bought Amelia in 2024 and agreed to buy LivePerson in April 2026. LivePerson's shareholders approved that deal in September 2026, which adds digital messaging to SoundHound's voice AI.
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