Siit
6.8/10Siit is an AI internal service desk that runs in Slack and Microsoft Teams. It handles employee IT and HR requests, assets, and automated workflows.
Data last updated November 2026 · Our methodology
Overview
Siit is an internal service desk from a Paris startup. Employees file IT, HR and operations requests in Slack or Microsoft Teams, and admins handle them through a service catalog, approvals, forms and automated workflows. Siit pulls employee data together from HRIS, MDM and identity systems. Its AI features include Assist, AI triage, and agents that can carry out actions such as password resets or group changes in tools like Okta, Google Workspace, JumpCloud and Jamf. Answers are drawn from Notion, Confluence or Slab. Pricing is per admin and billed annually: Essentials costs $23, Standard $45 and Pro $89 per admin per month, and a Custom tier is sold through sales. There is no charge for employees who only submit requests. Standard adds workflows, asset and SaaS management, and integrations. Pro adds agents, AI triage, monitoring and custom reporting. Essentials and Standard users get 10 Assist conversations per admin per week. An open API, webhooks and an MCP server are available. Siit suits small and mid-size IT and people teams that work in Slack or Teams and want the AI to take action, not just answer questions. The main drawback is that the full AI features are only on the $89 Pro plan. Reviewers also say reporting and the knowledge connectors are limited. Siit is built for internal employee support, not external customer service.
Our Rating
Who Siit is best for
Best software for IT TeamsGood fit
It is built as an IT service desk, with identity and device actions.
Per-admin pricing and Slack-native intake suit fast-growing tech companies.
It supports HR requests and onboarding and offboarding workflows triggered by the HRIS.
Customers named in vendor case studies, such as Monzo, Airalo and Cresta, are scale-ups and mid-size companies.
Less suited
It is not built for external customer support.
Pros & Cons
Pros
- Pricing is per admin and employee requesters are free, so cost does not rise with headcount.
- The AI agent can carry out actions in Okta, Google Workspace, JumpCloud and Jamf, not just answer questions.
- Microsoft Teams is supported as fully as Slack.
- Admins can set autonomy levels for each playbook, use a kill switch, and review an audit trail.
- Every plan includes an open API, webhooks and an MCP server.
Cons
- AI agents and AI triage are only on the $89 per admin Pro plan.
- Essentials and Standard are capped at 10 Assist conversations per admin per week.
- Knowledge sources are limited to Notion, Confluence and Slab, and the Notion sync is not real-time.
- G2 reviewers say custom dashboards and reporting are limited.
- The Teams mobile experience is reported to be rough on iOS.
Key Features
Siit Pricing
Essentials
or $276/user/year
- Knowledge base integrations
- Approvals and service catalog
- Slack, Teams and email intake
- Unlimited employee requesters
- Conversational request management
- Assist: 10 conversations per admin per week
Pro
or $1,068/user/year
- Monitoring
- Custom reports
- Advanced support
- Assist under fair use
- Everything in Standard
- AI agents and AI triage
Standard
or $540/user/year
- Service forms
- Automated workflows
- Slack Connect support
- Reporting and analytics
- Everything in Essentials
- Asset and SaaS management
- IdP, HRIS, MDM and ticketing integrations
Frequently Asked Questions
Yes. Siit offers a 14-day trial with access to all features. There is no free plan.
Per admin, at published annual prices of $23, $45 or $89 per admin per month. Employees who only submit requests cost nothing.
AI agents, AI triage, monitoring and unlimited Assist under fair use. The lower plans get 10 Assist conversations per admin per week.
Third-party reviews report SOC 2 Type II, GDPR compliance, SSO/SAML and role-based access. HIPAA and ISO 27001 are not claimed.
No. It is designed for internal employee IT, HR and operations requests.
The pricing FAQ says there are no extra modules or add-ons.
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