Level AI

Level AI sells an AI platform built for customer experience operations in large contact centers. Its modules cover automated quality management, which scores every interaction across channels instead of a small manual sample. Other modules handle real-time agent assist, AI virtual agents and AI workers, voice-of-the-customer insights, Analytics 360 reporting, screen recording, and an Agent GPT assistant. The company runs the platform on seven task-specific models of its own. It says these cost less and respond faster than general-purpose large language models, but those are vendor claims. Named customers include Vistaprint, Smartsheet, Extra Space Storage, Gusto and Chime. Most are mid-market and enterprise contact centers and BPOs in healthcare, financial services and retail. Pricing is not published. Buyers have to book a demo and negotiate a custom contract, and one competitor's article reports a figure of about 185 USD per agent per month that has not been verified. The platform connects to contact center and CRM systems including Genesys, Five9, NICE and Salesforce, and the vendor says it has more than 40 integrations. Security is a strength. The vendor lists SOC 2 Type II, ISO 27001, PCI DSS, HITRUST and HIPAA, along with SSO, SCIM and PII redaction before AI processing. On November 5, 2026, Five9 agreed to acquire Level AI for about 325 million USD. Buyers should ask how the product roadmap and independent availability will change once the deal closes. The main limitations are opaque pricing and a narrow focus on contact centers. Level AI is not a general AI tool, and some users report that its topic scoring has accuracy gaps.