Keatext

Keatext is a Montreal-based text analytics product for customer experience teams. It pulls unstructured feedback from survey tools, public review sites, and help desk tickets into one place, then uses AI to group comments into themes, score sentiment, flag at-risk customers, and produce dashboards with driver analysis and focus recommendations. Named customers include Lenovo, Intuit, and Hilton. It suits CX, support, and insights teams in mid-sized and larger companies that collect thousands of comments a year and want consistent, repeatable analysis rather than ad hoc prompting of a general chatbot. Pricing is published and scales by the number of records analyzed per year: Basic costs 550 USD per month for up to 10,000 records, Pro costs 999 USD per month for up to 20,000 records, and Enterprise starts at 1,650 USD per month for 30,000 or more records with unlimited dashboards. Review collection from over 100 sites starts at 250 USD per month and data connectors start at 150 USD per month, both as add-ons. Native integrations cover SurveyMonkey, Qualtrics, QuestionPro, Alchemer, Zendesk, Intercom, ServiceNow, Salesforce, and Yotpo, with more than 400 further sources available through Tray.io. The main limitation is cost relative to volume: record caps are low for the price, integrations beyond CSV upload cost extra, and reviewers have said third-party integration needed work. No public API documentation is published.