Botpress
6.6/10Botpress is a platform for building, deploying, and managing LLM-powered AI agents and chatbots for customer support and internal use across web and messaging channels.
Data last updated November 2026 · Our methodology
Overview
Botpress is a Montreal-based platform for building AI agents and chatbots. In Botpress Studio, teams lay out conversations as flowcharts on a visual canvas, and Autonomous Nodes let the language model decide which path to take. Knowledge bases built from websites and uploaded documents ground the answers, and custom code handles the edge cases. Finished agents can run on a webchat widget, a help center, and messaging channels through an integrations hub that includes Slack, Zendesk, and Shopify. Developers can also embed agents in their own apps through an API. The product suits teams that have some technical capacity: startups, agencies building bots for clients, and mid-sized support organisations. Pricing combines a plan fee with usage. The Free plan includes 100 conversations a month and 3 agents. Plus costs $150 a month billed annually and includes 250 conversations and $25 of AI usage. Team costs $750 a month billed annually and adds unlimited seats, role-based access control, routing, and team analytics. Enterprise is custom-priced and adds SSO, an uptime SLA, and a voice channel. Extra conversation packs are added automatically when you approach your quota, and AI model spend is billed on top. This pricing applies to workspaces created after 14 May 2026, while older workspaces keep their legacy plans. The main drawback is that costs are hard to predict and the platform takes skill to run. Reviewers say AI spend and automatic overage packs make monthly bills uncertain, and that setup, integrations, and even routine changes often need a developer. Some also note that the documentation lags behind the product.
Our Rating
Who Botpress is best for
Good fit
Builds AI support agents with knowledge bases, a help center, routing and Zendesk integration.
Offers custom code, an API for embedding agents in apps, and a visual Studio for technical teams.
Botpress explicitly targets agencies, and white-label webchat is included from the Plus plan.
The Team plan adds RBAC, routing, and team analytics for support organisations.
The free tier and developer-friendly studio make it easy to prototype, but the usage-based AI spend needs watching.
Less suited
The Enterprise tier offers SSO, an SLA, and a security review, but its SOC 2 status is unclear from public sources.
A Shopify integration lets stores deploy agents.
Non-technical owners may struggle with the learning curve and unpredictable bills.
The free tier exists, but the steep learning curve and $150-a-month Plus plan limit solo use.
Pros & Cons
Pros
- The visual Studio combines structured flows with Autonomous Nodes, so teams can mix scripted paths with LLM reasoning.
- A free plan with 100 monthly conversations and 3 agents allows real prototyping before you pay.
- The integrations hub and API cover Slack, Zendesk, Shopify, and custom app embedding.
- White-label webchat and a custom-domain help center from the Plus plan suit agencies building for clients.
- The company is well funded, with a $25M Series B in June 2025 and about 3,000 paying customers.
Cons
- AI model spend and automatic conversation packs are billed on top of the plan fee, so monthly costs are hard to predict.
- There is a steep learning curve, and reviewers say developers are often needed even for simple changes.
- Built-in analytics are described as basic, and team analytics require the $750-per-month Team plan.
- The documentation reportedly lags behind product changes.
- The voice channel is listed only on the Enterprise plan.
Key Features
Botpress Pricing
Free
- 3 seats
- 3 AI agents
- Help Center
- Community support
- 100 conversations per month, no top-ups or overages
- 1K table rows, 100MB vector storage, 100MB file storage
Enterprise
- Custom SSO
- Uptime SLA
- Voice channel
- Custom storage
- Security review
- Dedicated support
- Custom conversations and AI usage
Plus
- 3 seats
- Unlimited AI agents
- White-label webchat
- $25 AI usage included
- 250 conversations per month
- Live chat technical support
- $150 per month billed annually
- Help Center with custom domain
- 100K table rows, 1GB vector storage, 10GB file storage
Team
- Team analytics
- Teams and RBAC
- $150 AI usage included
- Routing and assignment
- Real-time collaboration
- 1,500 conversations per month
- Unlimited seats and AI agents
- $750 per month billed annually
- 500K table rows, 5GB vector storage, 50GB file storage
Frequently Asked Questions
Yes. The Free plan includes 100 conversations a month, 3 seats, and 3 AI agents. It has no top-ups or overages.
Any exchange with at least two end-user messages in a billing month counts as one conversation. For voice, every 3 minutes of a call counts as one conversation.
Only partly. Each conversation includes $0.10 of AI usage, and the plans include a set amount ($25 on Plus, $150 on Team). Beyond that, $10 AI credits are bought automatically at 95% of your spend limit.
Yes. Botpress says a monthly option exists and that annual billing saves 20%, but the pricing page lists only the annual prices of $150 and $750 per month.
The enterprise page mentions custom SSO and says the platform adheres to SOC 2 standards. Some third-party listings describe SOC 2 certification as in progress, so ask sales for the current report.
Yes. The pricing introduced in May 2026 applies to workspaces created after 14 May 2026. Older workspaces keep their legacy plans for now.
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