Genesys Cloud CX Pricing
Every Genesys Cloud CX plan with its monthly and annual price, what it costs for common team sizes, and a calculator to estimate your own monthly cost before you buy.
Cheaper alternatives to Genesys Cloud CXRead our Genesys Cloud CX reviewCompare AI Software pricing
Plans and prices
| Plan | Monthly billing | Annual billing (per month) | Per user or flat | Users | Free tier |
|---|---|---|---|---|---|
| CX 1 | $75/user/mo | $75/user/mo | Per user | No limit listed | No |
| CX 2 | $115/user/mo | $115/user/mo | Per user | No limit listed | No |
| CX 3 | $155/user/mo | $155/user/mo | Per user | No limit listed | No |
| CX 4 | $240/user/mo | $240/user/mo | Per user | No limit listed | No |
Prices last updated November 2026.
What Genesys Cloud CX costs by team size
| Team size | 1 user | 5 users | 10 users | 25 users | 50 users |
|---|---|---|---|---|---|
| Monthly cost | $75/moCX 1 | $375/moCX 1 | $750/moCX 1 | $1,875/moCX 1 | $3,750/moCX 1 |
The plan that fits each team size, billed monthly, before add-ons and usage charges.
Add-ons
| Add-on | Monthly billing | Annual billing (per month) | Charged |
|---|---|---|---|
| Additional AI Experience tokensExtra tokens for AI features beyond the included pool, sold pay-as-you-go or prepaid; rates are quoted by sales. | Not listed | Not listed | Per token |
Genesys Cloud CX Pricing Calculator
Estimate your team's real monthly and annual cost based on seats, billing cycle, and add-ons.
Cost breakdown
Estimated from the vendor's published prices, last updated November 2026. Actual costs may vary based on negotiated contracts. How we collect prices
Ready to try Genesys Cloud CX?
Use this estimate to align with your team, then start a trial or subscription.
Visit Genesys Cloud CXBetter value alternatives
See what similar tools would cost for the same team size.
Genesys Cloud CX pricing FAQs
Independent 2026 guides list CX 1 at 75 USD, CX 2 at 115 USD, CX 3 at 155 USD, and CX 4 at 240 USD per user per month, billed annually. Telephony and extra AI tokens cost extra.
Third-party pricing trackers report no free tier or trial and a one-year minimum commitment, usually paid annually up front.
No, Genesys Cloud CX does not list a free plan. Its cheapest paid plan is CX 1, at $75/user/mo billed monthly.
Genesys Cloud CX costs about $750/mo for 10 users on its CX 1 plan, billed monthly, before add-ons and usage charges.
Yes. Every Genesys Cloud CX paid plan with a listed price charges per user, so the cost grows with your team.
Nothing: billed annually, Genesys Cloud CX costs the same per month as billed monthly.
Yes. Genesys Cloud CX sells an add-on on top of its plans: Additional AI Experience tokens.