Freshdesk Pricing
Every Freshdesk plan with its monthly and annual price, what it costs for common team sizes, and a calculator to estimate your own monthly cost before you buy.
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Plans and prices
| Plan | Monthly billing | Annual billing (per month) | Per user or flat | Users | Free tier |
|---|---|---|---|---|---|
| Enterprise | $89/user/mo | $89/user/mo | Per user | No limit listed | No |
| Growth | $19/user/mo | $19/user/mo | Per user | No limit listed | No |
| Pro | $55/user/mo | $55/user/mo | Per user | No limit listed | No |
Prices last updated November 2026.
What Freshdesk costs by team size
| Team size | 1 user | 5 users | 10 users | 25 users | 50 users |
|---|---|---|---|---|---|
| Monthly cost | $89/moEnterprise | $445/moEnterprise | $890/moEnterprise | $2,225/moEnterprise | $4,450/moEnterprise |
The plan that fits each team size, billed monthly, before add-ons and usage charges.
Add-ons
| Add-on | Monthly billing | Annual billing (per month) | Charged |
|---|---|---|---|
| Day passesTemporary access for occasional agents. Costs $2 per pass on Growth, $7 on Pro and $12 on Enterprise. | Not listed | Not listed | Per day pass |
| Freddy AI CopilotAn AI assistant for human agents that drafts replies, summarizes tickets and translates conversations. Available on Pro and Enterprise at $29 per agent per month. | Not listed | Not listed | Per user |
Usage pricing
| Metric | Plan | Included per month | Price after that |
|---|---|---|---|
| Additional Freddy AI Agent sessions | All plans | 500 | $49 per 100 sessions |
| Connector app tasks | All plans | None | $80 per 5,000 tasks |
| MCP actions | All plans | None | $15 per 1,000 actions |
Freshdesk Pricing Calculator
Estimate your team's real monthly and annual cost based on seats, billing cycle, and add-ons.
Cost breakdown
Estimated from the vendor's published prices, last updated November 2026. Actual costs may vary based on negotiated contracts. How we collect prices
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Freshdesk pricing FAQs
Each paid plan includes 500 AI Agent sessions one time, and extra sessions cost $49 per 100. Copilot is a separate add-on at $29 per agent per month on Pro and Enterprise.
Yes. Freshworks says annual billing saves 20 percent compared with monthly billing.
Yes. Day passes cost $2 on Growth, $7 on Pro and $12 on Enterprise. They do not cover Freddy AI Copilot.
No, Freshdesk does not list a free plan. Its cheapest paid plan is Growth, at $19/user/mo billed monthly.
Freshdesk lists 3 plans. The cheapest paid plan is Growth, at $19/user/mo billed monthly.
Freshdesk costs about $890/mo for 10 users on its Enterprise plan, billed monthly, before add-ons and usage charges.
Yes. Every Freshdesk paid plan with a listed price charges per user, so the cost grows with your team.
Nothing: billed annually, Freshdesk costs the same per month as billed monthly.
Yes. Freshdesk sells add-ons on top of its plans: Day passes and Freddy AI Copilot. It also charges by usage for Additional Freddy AI Agent sessions, Connector app tasks and MCP actions, past what the plan includes.