Five9 Pricing
Every Five9 plan with its monthly and annual price, what it costs for common team sizes, and a calculator to estimate your own monthly cost before you buy.
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Plans and prices
| Plan | Monthly billing | Annual billing (per month) | Per user or flat | Users | Free tier |
|---|---|---|---|---|---|
| Digital | $119/user/mo | Not listed | Per user | From 50 users | No |
| Core | $159/user/mo | Not listed | Per user | From 50 users | No |
| Enterprise | Contact sales | Contact sales | — | From 50 users | No |
| Plus | Contact sales | Contact sales | — | From 50 users | No |
| Pro | Contact sales | Contact sales | — | From 50 users | No |
Prices last updated November 2026.
What each Five9 plan includes
Digital
- Usage charges may apply
- Per concurrent seat, 50-seat minimum
- Chat, email, SMS and social messaging; voice not included
Core
- 24/7 support
- All channels including voice
- Choice of CRM and UC adapters
- 3,000 AI minutes per bundled seat plus usage
- Blended inbound and outbound dialer, recording, geo redundancy
- Essential AI: summaries, live transcription, insights, agent assist, AI knowledge
Enterprise
- All channels with advanced AI and workforce engagement
Plus
- All channels with advanced AI
Pro
- All channels with essential AI and workforce engagement (QM, WFM, analytics)
What Five9 costs by team size
| Team size | 1 user | 5 users | 10 users | 25 users | 50 users |
|---|---|---|---|---|---|
| Monthly cost | $5,950/moDigital | $5,950/moDigital | $5,950/moDigital | $5,950/moDigital | $5,950/moDigital |
The plan that fits each team size, billed monthly, before add-ons and usage charges.
Add-ons
| Add-on | Monthly billing | Annual billing (per month) | Charged |
|---|---|---|---|
| Advanced analytics (Aceyus Vue, Five9 Analytics)Extra reporting and dashboards, priced by quote. | Not listed | Not listed | Flat |
| Intelligent Virtual Agent and AI AgentsSelf-service voice and digital AI agents, priced by quote. | Not listed | Not listed | Per unit |
| Secure PayPCI-compliant payment capture during interactions, priced by quote. | Not listed | Not listed | Flat |
| Workforce Engagement ManagementFive9, Verint or Calabrio quality management, workforce management and analytics, licensed per named user. | Not listed | Not listed | Per user |
Five9 Pricing Calculator
Estimate your team's real monthly and annual cost based on seats, billing cycle, and add-ons.
Cost breakdown
Estimated from the vendor's published prices, last updated November 2026. Actual costs may vary based on negotiated contracts. How we collect prices
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Five9 pricing FAQs
The pricing page lists a 50 concurrent-seat minimum, and third-party reviews say contracts are typically annual.
No, Five9 does not list a free plan. Its cheapest paid plan is Digital, at $119/user/mo billed monthly.
Five9 lists 5 plans. The cheapest paid plan is Digital, at $119/user/mo billed monthly.
Five9's Digital plan, at $119/user/mo billed monthly, includes Usage charges may apply, Per concurrent seat, 50-seat minimum and Chat, email, SMS and social messaging; voice not included.
Five9 costs about $5,950/mo for 10 users on its Digital plan, billed monthly, before add-ons and usage charges.
Yes. Every Five9 paid plan with a listed price charges per user, so the cost grows with your team.
Yes. Five9 sells add-ons on top of its plans: Advanced analytics (Aceyus Vue, Five9 Analytics), Intelligent Virtual Agent and AI Agents, Secure Pay and 1 more.