Mailshake vs Vtiger CRM: Complete Comparison (2026)
An in-depth comparison of Mailshake and Vtiger CRM to help you choose the right tool for your business.
Last updated: November 2026
Mailshake
6.5/10
Mailshake is a cold email and sales engagement platform with sequences, warmup, a unified inbox, a phone dialer and CRM sync, aimed at small outbound sales teams.
Vtiger CRM
6.1/10
Vtiger CRM is a cloud CRM suite for small and mid-sized businesses. It combines sales, marketing, help desk, and project management in one product.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.5/10 | 6.1/10 |
| Analytics | 6/10 | 6/10 |
| Cost | 7/10 | 8/10 |
| Customization | 5/10 | 7/10 |
| Ease of Use | 8/10 | 5/10 |
| Integration | 7/10 | 5/10 |
| Scalability | 5/10 | 6/10 |
| Security | 5/10 | 5/10 |
| Support | 8/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $29/user/mo Starter | $12/user/mo One Growth |
| Estimated cost for 10 users | $290/mo Starter | Free One Pilot |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
Mailshake vs Vtiger CRM cost by team size
Vtiger CRM costs less up to 10 users; Mailshake costs less from 25 users.
| Team size | Mailshake | Vtiger CRM |
|---|---|---|
| 1 user | $29/moStarter | FreeOne Pilot |
| 5 users | $145/moStarter | FreeOne Pilot |
| 10 users | $290/moStarter | FreeOne Pilot |
| 25 users | $725/moStarter | $1,250/moOne AI |
| 50 users | $1,450/moStarter | $2,500/moOne AI |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Mailshake
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Integration score (7/10 vs 5/10)
Why choose Vtiger CRM
- Has a free plan (Mailshake does not)
- Lower estimated cost for 10 users: Free vs $290/mo
- Higher Customization score (7/10 vs 5/10)
- Higher Cost score (8/10 vs 7/10)
- Better fit for customer support teams (7/10 vs 1/10)
Pros & Cons
Mailshake
Pros
- Every plan includes unlimited email warmup, verification and contact uploads.
- One reviewer reported going from signup to a first campaign in under an hour.
- Support is rated highly: Capterra users give 4.5 for customer service, and a Prospeo summary cites a G2 average of 4.7.
- The Sales Engagement tier includes a dialer with unlimited free North American minutes.
- The integrations page lists many native CRM connections, including Salesforce, HubSpot, Pipedrive, Zoho, Copper and Freshsales.
Cons
- There is no free trial, and reviewers describe a strict refund policy.
- Invoices and cancellation confirmations are not emailed automatically.
- Reviewers say connected mailboxes can disconnect and stall sequences.
- LinkedIn steps are capped (Prospeo reports 10 messages per day), and Data Finder accuracy is described as weak.
- Per-user pricing becomes costly for teams larger than about five reps.
Vtiger CRM
Pros
- The free plan supports up to 10 users, which is generous compared with many CRMs.
- Sales, marketing email, help desk, and project management come in one subscription.
- Single App User seats cut costs for staff who only need one module.
- Customers can choose data hosting in regions including the US, EU, UK, India, and Australia.
- Reviewers on G2 and Capterra (about 4.3 out of 5) praise its affordability and customization.
Cons
- Reviewers describe the interface as cluttered and say it changes after updates.
- Lower plans cap records, pipelines, automations, and marketing emails.
- Reviewers call the third-party integrations limited.
- The public security page does not mention SOC 2, ISO certification, or SSO.
- Users report bugs after updates, and a 2025 Trustpilot review describes an account deleted without warning.
Not sold on either?
Frequently Asked Questions
Mailshake scores higher on our CRM criteria: 6.5/10 against 6.1/10 for Vtiger CRM. The largest gap is in Ease of Use: 8/10 for Mailshake and 5/10 for Vtiger CRM.
Vtiger CRM costs less for 10 users: free on its One Pilot plan, against about $290/mo on its Starter plan for Mailshake, billed monthly.
Vtiger CRM has a free plan; Mailshake does not list one.
Vtiger CRM is the better fit for customer support teams: we rate it 7/10 for them, against 1/10 for Mailshake.
