Judge.me vs Tidio (Lyro AI) Comparison
Compare Judge.me vs Tidio (Lyro AI) features, pricing, and more.
Last updated: November 2026
Judge.me
7.1/10
Judge.me is a Shopify app that collects and displays product reviews, star ratings, photo and video reviews, and testimonials for online stores.
Tidio (Lyro AI)
6.5/10
Tidio is a customer service platform that combines live chat, a help desk, no-code Flows automation, and the Lyro AI agent, aimed at small and mid-sized ecommerce businesses.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.5/10 |
| Scalability | 6/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Customization | 6/10 | 6/10 |
| Security | 5/10 | 6/10 |
| Support | 7/10 | 6/10 |
| Cost | 10/10 | 6/10 |
| Integration | 7/10 | 7/10 |
| Analytics | 5/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $15/mo Awesome | $29/mo Starter |
| Estimated cost for 10 users | Free Free | Free Free |
| Features | ||
| E-commerce Features | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Knowledge Base Search | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
| Enterprise Controls | Not listed | |
Judge.me vs Tidio (Lyro AI) cost by team size
Judge.me and Tidio (Lyro AI) cost the same up to 10 users; Judge.me costs less from 25 users.
| Team size | Judge.me | Tidio (Lyro AI) |
|---|---|---|
| 1 user | FreeFree | FreeFree |
| 5 users | FreeFree | FreeFree |
| 10 users | FreeFree | FreeFree |
| 25 users | FreeFree | $300/moPlus |
| 50 users | FreeFree | $300/moPlus |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Judge.me
- Higher Cost score (10/10 vs 6/10)
- Higher Support score (7/10 vs 6/10)
Why choose Tidio (Lyro AI)
- Higher Security score (6/10 vs 5/10)
- Higher Analytics score (6/10 vs 5/10)
- Better fit for enterprise (5/10 vs 3/10)
Pros & Cons
Judge.me
Pros
- The free plan includes unlimited reviews, photo and video reviews, and rich snippets, which reviewers call the most generous free tier in the category.
- The paid plan is a flat 15 dollars a month instead of being priced by order volume.
- It has about 49,700 Shopify App Store reviews averaging 5.0, and it is listed as Built for Shopify.
- It can import reviews from Loox, Yotpo and Stamped, which makes switching easier.
- It integrates with Klaviyo, Gorgias, Shopify Flow and Mailchimp.
Cons
- It works only on Shopify, and support for WordPress, BigCommerce and Duda has been dropped.
- Reviewers describe its widget design as functional rather than polished compared with Loox.
- Some merchants report that reviews sync to the Shop app only partially.
- Some merchants report theme conflicts after installation and disputes with support over who caused them.
Tidio (Lyro AI)
Pros
- The free plan and 7-day trials need no credit card, so small stores can test Lyro on real traffic.
- The Shopify integration lets agents send product cards and lets Lyro recommend items from the store's inventory.
- Lyro learns from website URLs, PDFs, CSVs, and Zendesk articles and answers in 12 languages.
- Smart Actions and MCP support let Lyro check orders or start returns through your own APIs.
Cons
- Three usage meters plus paid add-ons make monthly bills hard to predict.
- Users on Trustpilot report billing problems, including auto-upgrades and difficulty getting refunds.
- According to reviewers, Lyro can get stuck on complex questions that its sources do not cover.
- SSO and Lyro Connect for existing help desks are available only on the top tiers.
Not sold on either?
Frequently Asked Questions
Judge.me scores higher on our Marketing criteria: 7.1/10 against 6.5/10 for Tidio (Lyro AI). The largest gap is in Cost: 10/10 for Judge.me and 6/10 for Tidio (Lyro AI).
Both are free for 10 users.
Yes, both Judge.me and Tidio (Lyro AI) have a free plan.
Tidio (Lyro AI) is the better fit for enterprise: we rate it 5/10 for them, against 3/10 for Judge.me.
