HaloPSA vs Time Doctor: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Time Doctor to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Time Doctor
6.4/10
Time Doctor is a time tracking and workforce analytics tool for remote and distributed teams, with project and task time logging, screenshots and productivity reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.4/10 |
| Cost | 5/10 | 7/10 |
| Ease of Use | 5/10 | 7/10 |
| Analytics | 7/10 | 8/10 |
| Customization | 9/10 | 5/10 |
| Scalability | 8/10 | 7/10 |
| Support | 7/10 | 5/10 |
| Integration | 8/10 | 6/10 |
| Security | 9/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $8/user/mo Basic |
| Estimated cost for 10 users | Contact for pricing | $80/mo Basic |
| Features | ||
| App integrations | ||
| Client collaboration | ||
| Dashboards | ||
| Reporting | ||
| Scheduling | ||
| Time tracking | ||
| Gantt charts | Not listed | |
| Knowledge base | Not listed | |
| Task lists | Not listed | |
| Task management | Not listed | |
| Workflow automation | Not listed | |
HaloPSA vs Time Doctor cost by team size
| Team size | HaloPSA | Time Doctor |
|---|---|---|
| 1 user | Contact for pricing | $8/moBasic |
| 5 users | Contact for pricing | $40/moBasic |
| 10 users | Contact for pricing | $80/moBasic |
| 25 users | Contact for pricing | $200/moBasic |
| 50 users | Contact for pricing | $400/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Customization score (9/10 vs 5/10)
- Higher Support score (7/10 vs 5/10)
- Better fit for customer support teams (7/10 vs 5/10)
Why choose Time Doctor
- Higher Cost score (7/10 vs 5/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for freelancers (4/10 vs 2/10)
- Better fit for startups (6/10 vs 4/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Time Doctor
Pros
- Monthly billing starts at 8 USD per user, and annual billing gives two months free.
- Detailed productivity reporting, including web and app usage, productivity ratings and an executive dashboard.
- Built-in payroll supports PayPal, Wise, Payoneer and Gusto payouts, according to a hands-on review.
- Standard and higher plans connect to more than 60 tools, including Asana, Jira and Azure DevOps.
- The 14-day trial includes all Premium features and needs no credit card.
Cons
- Screenshot and activity monitoring can feel intrusive, and Capterra reviewers raise privacy concerns.
- Reviewers and Trustpilot users complain about customer support.
- The Chrome extension had problems in one review, including not working with Trello and Jira.
- Basic has no integrations and keeps only 3 months of history.
- Add-ons make the total cost hard to predict.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our Project Management criteria: 7.1/10 against 6.4/10 for Time Doctor. The largest gap is in Customization: 9/10 for HaloPSA and 5/10 for Time Doctor.
No, neither HaloPSA nor Time Doctor lists a free plan.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 5/10 for Time Doctor.
