HaloPSA vs Redmine: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Redmine to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Redmine
6.3/10
Free, open-source, self-hosted web application for issue tracking and multi-project management, with Gantt charts, wikis and time tracking, aimed at technical teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.3/10 |
| Cost | 5/10 | 10/10 |
| Ease of Use | 5/10 | 4/10 |
| Analytics | 7/10 | 4/10 |
| Customization | 9/10 | 9/10 |
| Scalability | 8/10 | 5/10 |
| Support | 7/10 | 3/10 |
| Integration | 8/10 | 6/10 |
| Security | 9/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | Contact for pricing |
| Estimated cost for 10 users | Contact for pricing | Free Open source (self-hosted) |
| Features | ||
| App integrations | ||
| Knowledge base | ||
| Reporting | ||
| Scheduling | ||
| Task management | ||
| Time tracking | ||
| Client collaboration | Not listed | |
| Collaboration tools | Not listed | |
| Dashboards | Not listed | |
| Docs | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Task lists | Not listed | |
| Timeline view | Not listed | |
| Workflow automation | Not listed | |
HaloPSA vs Redmine cost by team size
| Team size | HaloPSA | Redmine |
|---|---|---|
| 1 user | Contact for pricing | FreeOpen source (self-hosted) |
| 5 users | Contact for pricing | FreeOpen source (self-hosted) |
| 10 users | Contact for pricing | FreeOpen source (self-hosted) |
| 25 users | Contact for pricing | FreeOpen source (self-hosted) |
| 50 users | Contact for pricing | FreeOpen source (self-hosted) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Support score (7/10 vs 3/10)
- Higher Analytics score (7/10 vs 4/10)
- Better fit for enterprise (7/10 vs 5/10)
Why choose Redmine
- Has a free plan (HaloPSA does not)
- Higher Cost score (10/10 vs 5/10)
- Better fit for startups (6/10 vs 4/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Redmine
Pros
- No licence fees under GPL v2, so the only costs are hosting and administration.
- Trackers, workflows and custom fields on issues, projects, users and time entries can all be configured in depth.
- Built-in Gantt chart, calendar, time tracking, and per-project wiki and forums cover many needs without plugins.
- Native integration with Git, Subversion, Mercurial, Bazaar and CVS suits software teams.
- The REST API in JSON and XML, with API-key authentication, supports automation.
Cons
- Reviewers widely describe the interface as dated.
- Agile boards and Kanban need third-party plugins and configuration.
- Reviewers report that it becomes slow on big or complex projects.
- Self-hosting needs Ruby on Rails skills, and there is no official vendor support.
- Advanced analytics need plugins, and some commercial plugins cost roughly $99 to $499.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our Project Management criteria: 7.1/10 against 6.3/10 for Redmine. The largest gap is in Cost: 5/10 for HaloPSA and 10/10 for Redmine.
Redmine has a free plan; HaloPSA does not list one.
HaloPSA is the better fit for enterprise: we rate it 7/10 for them, against 5/10 for Redmine.
