HaloPSA vs karmaCRM: Complete Comparison (2026)
An in-depth comparison of HaloPSA and karmaCRM to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
karmaCRM
4.8/10
karmaCRM is a simple, customizable cloud CRM for small businesses that need contacts, deals, tasks, email sync, and basic email campaigns.
Feature-by-Feature Comparison
| Feature | | K karmaCRM |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 4.8/10 |
| Customization | 9/10 | 6/10 |
| Analytics | 7/10 | 3/10 |
| Integration | 8/10 | 5/10 |
| Support | 7/10 | 6/10 |
| Ease of Use | 5/10 | 5/10 |
| Security | 9/10 | 3/10 |
| Cost | 5/10 | 5/10 |
| Scalability | 8/10 | 3/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $28/user/mo Basic |
| Estimated cost for 10 users | Contact for pricing | $550/mo Premium |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
HaloPSA vs karmaCRM cost by team size
| Team size | HaloPSA | karmaCRM |
|---|---|---|
| 1 user | Contact for pricing | $55/moPremium |
| 5 users | Contact for pricing | $275/moPremium |
| 10 users | Contact for pricing | $550/moPremium |
| 25 users | Contact for pricing | $1,375/moPremium |
| 50 users | Contact for pricing | $2,750/moPremium |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Security score (9/10 vs 3/10)
- Higher Scalability score (8/10 vs 3/10)
- Better fit for enterprise (7/10 vs 2/10)
- Better fit for mid-market (8/10 vs 3/10)
KWhy choose karmaCRM
- Better fit for freelancers (5/10 vs 2/10)
- Better fit for startups (6/10 vs 4/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
KkarmaCRM
Pros
- Every plan includes unlimited contacts, companies, and deals, so costs rise only with the number of users.
- Two-way sync with Gmail, Google Calendar, and Google Contacts suits teams that run on Google Workspace.
- Reviewers say users can customize fields, labels, tabs, and dashboard widgets.
- The 14-day trial includes Pro features and needs no credit card, and there is no long-term contract.
- Some reviewers say support replied quickly, including on weekends.
Cons
- Reviewers describe the interface as dated and cluttered, and navigation as confusing.
- Reviewers say the mobile app has limited features.
- Reviewers report file storage limits on the Basic and Pro plans.
- The vendor gives no refunds on cancellation or downgrade, and the pricing page shows only annual-billing prices.
- Independent reviews are few and mostly from 2016 to 2019, and the vendor publishes no security certifications.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 4.8/10 for karmaCRM. The largest gap is in Security: 9/10 for HaloPSA and 3/10 for karmaCRM.
No, neither HaloPSA nor karmaCRM lists a free plan.
HaloPSA is the better fit for enterprise: we rate it 7/10 for them, against 2/10 for karmaCRM.
