HaloPSA vs iDempiere: Complete Comparison (2026)
An in-depth comparison of HaloPSA and iDempiere to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
iDempiere
6/10
iDempiere is a free, open-source, Java-based ERP, CRM and SCM suite run by a community, aimed at mid-sized businesses that have in-house technical staff or an implementation partner.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6/10 |
| Analytics | 7/10 | 5/10 |
| Cost | 5/10 | 9/10 |
| Customization | 9/10 | 9/10 |
| Ease of Use | 5/10 | 3/10 |
| Integration | 8/10 | 5/10 |
| Scalability | 8/10 | 7/10 |
| Security | 9/10 | 5/10 |
| Support | 7/10 | 3/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | Contact for pricing |
| Estimated cost for 10 users | Contact for pricing | Free Open Source (self-hosted) |
| Features | ||
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
HaloPSA vs iDempiere cost by team size
| Team size | HaloPSA | iDempiere |
|---|---|---|
| 1 user | Contact for pricing | FreeOpen Source (self-hosted) |
| 5 users | Contact for pricing | FreeOpen Source (self-hosted) |
| 10 users | Contact for pricing | FreeOpen Source (self-hosted) |
| 25 users | Contact for pricing | FreeOpen Source (self-hosted) |
| 50 users | Contact for pricing | FreeOpen Source (self-hosted) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Security score (9/10 vs 5/10)
- Higher Support score (7/10 vs 3/10)
- Better fit for small business (7/10 vs 3/10)
- Better fit for enterprise (7/10 vs 5/10)
Why choose iDempiere
- Has a free plan (HaloPSA does not)
- Higher Cost score (9/10 vs 5/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
iDempiere
Pros
- No licence cost: the full suite, including CRM, accounting and supply chain, is free under an open-source licence.
- CRM data shares one database with sales orders, inventory and accounting, so there is no need to sync with a separate ERP.
- Multi-company, multi-currency and multi-set-of-books support suits groups that run several legal entities.
- Highly configurable Java platform with a plugin architecture and web services, which reviewers praise as a development platform.
- Active long-term-support release cadence, with version 13 Orion shipped in March 2026.
Cons
- Reviewers report a steep learning curve and an interface that is hard to adjust to.
- There is no central vendor support, so buyers must rely on community forums or paid partners.
- Heavy customisations can slow the system down and may break on upgrades, according to user reviews.
- No email marketing or lead scoring, so marketing teams need separate tools.
- Reviewers call mobile navigation weak.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6/10 for iDempiere. The largest gap is in Cost: 5/10 for HaloPSA and 9/10 for iDempiere.
IDempiere has a free plan; HaloPSA does not list one.
HaloPSA is the better fit for small business: we rate it 7/10 for them, against 3/10 for iDempiere.
