Cresta vs GoSearch: Complete Comparison (2026)
An in-depth comparison of Cresta and GoSearch to help you choose the right tool for your business.
Last updated: November 2026
Cresta
6.8/10
Cresta is an enterprise contact center AI platform that provides autonomous AI agents, real-time agent assist, conversation intelligence and automated quality management.
GoSearch
7.1/10
GoSearch is an AI enterprise search platform that lets employees search and chat over company apps, and build agents and no-code workflows.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7.1/10 |
| Analytics | 9/10 | 5/10 |
| Cost | 3/10 | 7/10 |
| Customization | 8/10 | 6/10 |
| Ease of Use | 6/10 | 8/10 |
| Integration | 7/10 | 8/10 |
| Output Quality | 7/10 | 7/10 |
| Scalability | 9/10 | 7/10 |
| Security | 9/10 | 8/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $20/user/mo Pro |
| Estimated cost for 10 users | Contact for pricing | Free Free |
| Features | ||
| AI Agents | ||
| Chatbots | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Workflow Automation | ||
| API Access | Not listed | |
| Custom Model Training | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Private Deployment | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
Cresta vs GoSearch cost by team size
| Team size | Cresta | GoSearch |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | FreeFree |
| 10 users | Contact for pricing | FreeFree |
| 25 users | Contact for pricing | FreeFree |
| 50 users | Contact for pricing | FreeFree |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Cresta
- Higher Analytics score (9/10 vs 5/10)
- Higher Customization score (8/10 vs 6/10)
- Better fit for customer support teams (10/10 vs 5/10)
- Better fit for enterprise (9/10 vs 6/10)
Why choose GoSearch
- Has a free plan (Cresta does not)
- Higher Cost score (7/10 vs 3/10)
- Higher Ease of Use score (8/10 vs 6/10)
- Better fit for startups (8/10 vs 1/10)
- Better fit for small business (8/10 vs 2/10)
Pros & Cons
Cresta
Pros
- Gives agents real-time guidance and knowledge answers during live calls and chats, which G2 reviewers single out as a strength.
- Scores and analyses every conversation automatically instead of a manual sample.
- Models are trained on the customer's own conversation data, so guidance reflects the company's own top performers.
- Unusually broad compliance coverage, including SOC 2 Type II, ISO 27001, ISO 27701, PCI-DSS, HIPAA and ISO/IEC 42001.
Cons
- No public pricing, free tier or self-serve trial; buying requires a sales cycle and usually a paid pilot.
- Model training and tuning can take months before the value shows.
- A few G2 reviewers report inaccurate AI suggestions or poor understanding of conversations.
- Generally economical only for contact centers with about 100 or more agents.
GoSearch
Pros
- The Free plan and the $20 per user Pro plan let small teams start without talking to sales.
- More than 100 connectors, including MCP and custom ones, and search results respect existing app permissions.
- Agents and workflows can be built without code and run inside Slack and Teams.
- The vendor states SOC 2 Type II, GDPR, CCPA and HIPAA compliance, with zero data retention.
- G2 reviewers praise its fast, accurate search and quick setup.
Cons
- SSO/SAML, audit logs, the API and BYO cloud are only available on the custom-priced Enterprise plan.
- The Free plan's limit of 10 searches and 3 AI queries per day is too low for real evaluation by a whole team.
- There are few independent reviews: about 21 on G2 and very few on Capterra.
- Reviewers mention limited filters and customization, and occasional slowness or bugs.
- Analysts say its analytics and connector depth for niche systems trail Glean-class suites.
Not sold on either?
Frequently Asked Questions
GoSearch scores higher on our AI Software criteria: 7.1/10 against 6.8/10 for Cresta. The largest gap is in Analytics: 9/10 for Cresta and 5/10 for GoSearch.
GoSearch has a free plan; Cresta does not list one.
GoSearch is the better fit for startups: we rate it 8/10 for them, against 1/10 for Cresta.
