ConnectWise PSA vs HaloPSA: Complete Comparison (2026)
An in-depth comparison of ConnectWise PSA and HaloPSA to help you choose the right tool for your business.
Last updated: November 2026
ConnectWise PSA
5.9/10
ConnectWise PSA (formerly ConnectWise Manage) is professional services automation software that gives managed service providers ticketing, projects, time tracking, billing, and reporting in one system.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.9/10 | 7.1/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 3/10 | 5/10 |
| Customization | 8/10 | 9/10 |
| Ease of Use | 4/10 | 5/10 |
| Integration | 8/10 | 8/10 |
| Scalability | 8/10 | 8/10 |
| Security | 6/10 | 9/10 |
| Support | 4/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | Contact for pricing | Contact for pricing |
| Features | ||
| App integrations | ||
| Client collaboration | ||
| Dashboards | ||
| Knowledge base | ||
| Reporting | ||
| Scheduling | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
Which One Should You Choose?
Why choose ConnectWise PSA
Our data shows no clear advantage over HaloPSA.
Why choose HaloPSA
- Higher Security score (9/10 vs 6/10)
- Higher Support score (7/10 vs 4/10)
- Better fit for small business (7/10 vs 3/10)
- Better fit for startups (4/10 vs 2/10)
Pros & Cons
ConnectWise PSA
Pros
- Ticketing goes deep, with SLA timers, routing rules, and service boards for MSP service desks.
- Billing handles recurring agreements, time and materials, and prepaid blocks, and syncs with QuickBooks and Xero.
- Time entries link directly to tickets, projects, and agreements, which helps capture billable work.
- A large ecosystem through the ConnectWise Marketplace and native RMM ticket creation.
Cons
- Reviewers report a learning curve of several weeks, plus ongoing work to maintain boards and workflows.
- There are no public prices, and independent estimates of 75 to 145 USD per user per month exceed many rivals.
- Users mention a dated, cluttered interface and slow performance at peak times.
- Reviewers cite uneven support, account manager turnover, and price increases at renewal.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our Project Management criteria: 7.1/10 against 5.9/10 for ConnectWise PSA. The largest gap is in Security: 6/10 for ConnectWise PSA and 9/10 for HaloPSA.
No, neither ConnectWise PSA nor HaloPSA lists a free plan.
HaloPSA is the better fit for small business: we rate it 7/10 for them, against 3/10 for ConnectWise PSA.
