Autotask PSA vs HaloPSA: Complete Comparison (2026)
An in-depth comparison of Autotask PSA and HaloPSA to help you choose the right tool for your business.
Last updated: November 2026
Autotask PSA
5.8/10
Cloud professional services automation platform from Kaseya (Datto) for managed service providers. It combines ticketing, projects, time tracking, contracts and billing.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.8/10 | 7.1/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 3/10 | 5/10 |
| Customization | 7/10 | 9/10 |
| Ease of Use | 4/10 | 5/10 |
| Integration | 8/10 | 8/10 |
| Scalability | 7/10 | 8/10 |
| Security | 7/10 | 9/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | Contact for pricing | Contact for pricing |
| Features | ||
| App integrations | ||
| Client collaboration | ||
| Dashboards | ||
| Knowledge base | ||
| Reporting | ||
| Scheduling | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Gantt charts | Not listed | |
Which One Should You Choose?
Why choose Autotask PSA
Our data shows no clear advantage over HaloPSA.
Why choose HaloPSA
- Higher Cost score (5/10 vs 3/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for enterprise (7/10 vs 5/10)
- Better fit for small business (7/10 vs 5/10)
Pros & Cons
Autotask PSA
Pros
- Time logged on tickets and project tasks flows into contract billing and invoicing, which reviewers say reduces revenue leakage.
- Tight integration with Datto RMM, IT Glue and the Kaseya IT Complete suite, plus an API with more than 170 listed integrations.
- ITIL-aligned ticketing with SLA tracking and alert-to-ticket automation that cuts duplicate tickets.
- Customizable dashboards and pre-built utilization and profitability reports for MSP managers.
Cons
- Users call the projects module underdeveloped for real project planning, and many add third-party Gantt tools.
- Steep learning curve, click-heavy interface and long, costly implementation.
- No public pricing, and reviewers report seat minimums, multi-year contracts and upselling since the Kaseya acquisition.
- Custom reporting and the automation rules are hard to configure without technical help.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our Project Management criteria: 7.1/10 against 5.8/10 for Autotask PSA. The largest gap is in Cost: 3/10 for Autotask PSA and 5/10 for HaloPSA.
No, neither Autotask PSA nor HaloPSA lists a free plan.
HaloPSA is the better fit for enterprise: we rate it 7/10 for them, against 5/10 for Autotask PSA.
